What Information Do You Collect?

What information do you gather from subscribers to your email update service?
We gather your email address only. We use your email address to send out occasional newsletters about special promotions and new products at the HEDLEY’S TEA (Pvt) Ltd. site. You may unsubscribe from this service at any time.

What information do you gather from customers (those making a purchase)?
We gather your name, email address, and postal address, which are used to fulfil your order. We keep these details in a secure area of our system to make ordering easier the next time you visit. We at no time collect or store your credit card details.

What information do you gather from questionnaires and competitions?
We will gather your email address to advise you if you have won a prize. We may also ask for other information such as gender, age and country. No respondent is identified as an individual. We use this information in an aggregated form only to help us enhance our website and our range of products.

What if I contact you?
We may keep a copy of any correspondence from you.

Who Do You Share Information With? 
We do not sell, trade or rent user information to anyone.

In order to transfer payment for your order, your credit card details will be sent in encrypted form to your bank for clearance. This happens during the checkout process via the PAYPAL payment processing system.

Your name and address will be supplied to our transportation company so your order can be delivered.

Under What Circumstances Will You Contact Me?

If you have elected to, you will receive an email-confirming placement of your order.

If your order, for whatever reason, cannot be shipped within 7 working days, one of our customer service representatives will contact you via email / phone.

If your order does not contain enough information (eg address details) for us to complete it, one of our customer service representatives will contact you via phone / email.

If you have elected to, you will receive an email confirming shipment of your order.

If you have elected to, you will receive occasional email newsletters from us. You may cancel these at any time.

We may contact you and pass on your details to third-parties if we believe you have violated the terms and conditions associated with using HEDLEY’S TEA (Pvt) Ltd., or, we believe you to be involved in activities harmful to HEDLEY’S TEA (Pvt) Ltd. or other users of HEDLEY’S TEA (Pvt) Ltd. website.

 

E-mail Addresses
When a visitor gives us their e-mail address, or sends us e-mail correspondence, we retain their e-mail address. We do not share our e-mail lists with third parties for marketing purposes. We use e-mail addresses to communicate with you regarding your orders and other matters regarding transactions between us or your customer relationship with us. We may also use your e-mail address to share information about HEDLEY’S TEA (Pvt) Ltd. products and services that may be of interest to you. You may opt-out of receiving such promotional messages from us at any time. If we do send you a promotional e-mail, you will be given the opportunity to decline receiving similar e-mails in the future.

What About Cookies?

We use cookies (a small piece of text placed on your hard drive) so that you may browse our shop and purchase goods. Our cookie contains only a unique number and is valid for a 30-day period whilst you complete your shopping. This enables you to leave products in your shopping cart for up to 30 days before they are removed.
Please note that other sites with links to HEDLEY’S TEA (Pvt) Ltd. (e.g. sites we advertise with) may use cookies and may collect additional information about you. We are not responsible for the information policies of these sites and users may wish to acquaint themselves with the privacy policies of those other sites.
Summary

HEDLEY’S TEA (Pvt) Ltd. undertakes that it will never;
• Sell, trade or rent any of your personal details to any other company or organization.
• Send you promotional email unless you have requested it.

Our business success depends on our discretion and our understanding of the importance of your privacy. If you have suggestions for enhancing our privacy policy, please contact us immediately.

 

Disclosure
If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.

 

Photographs

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.