We are confident that you will enjoy your Hedley’s tea. If for some reason you have a need to return your order, please contact us at sales@hedleystea.com and we will contact you within 2 business days. Any refund will be made by the same method as payment was received for your order. A full refund consists of the amount debited to your card or received as payment for that specific product, plus shipping costs.

• The Product must be shipped back to us. Return shipping costs are not refundable unless the return is the result of our error, such as a product defect.
• We cannot accept a Product return after 30 days from delivery.
• We cannot accept a Product return that has been largely consumed (more than two servings).
• We cannot accept a Product return if you have simply changed your mind, such as a preference for a different tea.

SPECIAL NOTICE: Free shipping is available for orders over $75.
Your Local customs authority may or may not impose duty/taxes, inspection charges on your order, which are not covered by the price of the tea.
Please contact your nearest agent with your Air waybill number for any clarifications.
If you wish to cancel your order due to any charges from local authorities, your refund will be less the amount paid to the authorities, to free the shipment.

Please note below important information when you select the EMS shipping option

• Average 20-30 days but can take longer
• No tracking System
• If the package is not delivered it will not be replaced or refunded
• Avoid additional custom charges